Order Management
One desk for every channel you sell through.
Orders arrive from a storefront, two marketplaces, and the phone. Someone re-types each one into the ERP every morning, and a typo becomes a wrong shipment.
An ingestion layer normalises every channel into one order record. Exceptions surface to a human; the rest posts to the ERP untouched.
Inventory Tracking
Stock that stops lying to you.
Counts drift from reality by mid-week. You oversell an item, then apologise to a customer who already paid.
One stock service as the single source of truth, with low-threshold alerts and reorder triggers that fire before you run dry.
Customer Notifications
The end of "where is my order?"
Support spends its day answering status questions that the system already knows the answer to.
Email, SMS, and push flows keyed to real lifecycle events. The customer hears from you before they think to ask.
Pricing Optimisation
Margin decisions that aren't guesswork.
Prices are set once and revisited when someone remembers. Slow movers tie up cash; hot items sell out underpriced.
Rules-based and ML-assisted pricing tuned for margin and sell-through — always behind a human approval gate.